Support & FAQ
Technical insights and store policies.
Is my private data safe while you're repairing my device?
Store Policy
Absolutely. Your privacy is our top priority. We maintain strict data security protocols and never access personal content. For complete peace of mind, we perform most standard repairs directly at the service counter while you watch.
How long do repairs take?
Most Tier-1 repairs (screens and batteries) are executed within 30 to 60 minutes while you wait.
Do I need an appointment?
No scheduling required. Our service desk operates on a walk-in basis for maximum efficiency.
Do you provide a warranty?
Yes. All hardware repairs are backed by our PhoneWorks Lancaster Quality Guarantee covering both parts and labor.
What devices do you fix?
We specialize in all flagship smartphones, professional tablets, smartwatches, and high-performance laptops.
Do you buy broken phones?
We do. We offer competitive trade-in rates for devices in any condition—from mint to non-functional.
What if you can't fix it?
We operate on a "No Solution, No Fee" policy for standard hardware issues. Risk-free technical support.
Need Instant Support?
Our technicians are ready to assist you immediately.